01Introduction
IDEAL Tours LK (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit inquiries, request quotations, or arrange travel-related services with us.
02Information We Collect
Depending on the services you request and how you interact with us, we may collect:
- Identity and contact information: Your full name, email address, and telephone number.
- Nationality and country of residence: Where relevant to travel arrangements or service requirements.
- Travel information: Your preferred travel dates, destinations, accommodation preferences, itinerary requirements, and special requests.
- Travel documents: Passport, visa, or other identification details where necessary to arrange bookings or provide travel documentation assistance.
- Billing and payment information: Details needed to process payments and maintain booking records. Where payments are handled by a third-party payment provider, its privacy policy also applies.
- Technical information: Your IP address, browser type, device information, and operating system.
- Website usage information: Pages visited, referral sources, and interactions with our website, subject to applicable consent requirements.
03How We Use Your Information
We may use your information to:
- Respond to inquiries and provide customer support.
- Prepare quotations and travel proposals.
- Arrange and manage tours, accommodation, transportation, and other requested travel services.
- Personalise itineraries according to your preferences.
- Coordinate bookings with relevant service providers.
- Assist with travel documentation where this service is offered.
- Communicate booking confirmations, itinerary updates, and important service information.
- Process payments and maintain financial records.
- Improve our website and services.
- Prevent fraud, misuse, and security incidents.
- Comply with applicable legal, regulatory, and accounting obligations.
- Send promotional communications where you have consented or where otherwise permitted by applicable law.
You may opt out of promotional communications at any time by contacting us or using an unsubscribe option where provided.
04Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we rely on the appropriate basis for the activity concerned, which may include:
- Contractual necessity: To take steps at your request before a booking and to provide the services you book.
- Consent: Where required for particular activities, such as optional marketing or certain cookies.
- Legal obligations: To meet applicable legal and regulatory requirements.
- Legitimate interests: Where permitted, to operate and improve our services and protect our systems, provided those interests do not override your rights.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
06International Data Transfers
Your information may be processed outside your country of residence because travel suppliers and technology providers may operate internationally.
Where applicable law requires safeguards for international transfers, we will take appropriate steps to meet those requirements.
07Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries and fulfil bookings.
- Provide support before, during, and after your trip.
- Meet legal, accounting, and record-keeping requirements.
- Resolve complaints, disputes, or payment-related issues.
Retention periods depend on the type of information and the purpose for which it is held. When information is no longer required, we take appropriate steps to delete or anonymise it.
08Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Request restrictions on, or object to, certain processing.
- Withdraw consent where processing is based on consent.
- Request a portable copy of your information where applicable.
- Make a complaint to the relevant data protection authority.
Please contact us using the details below to make a request. We may need to verify your identity before responding. Certain requests may be subject to legal exceptions or record-keeping obligations.
10Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
11Third-Party Websites and Services
Our website may contain links to, or integrate with, third-party websites and services, including travel suppliers, payment providers, and social media platforms.
Their handling of personal information is governed by their own privacy policies. We encourage you to review those policies when interacting with these services.
12Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, information handling practices, or legal requirements.
The latest version will be published on this page with an updated date. Where required, we will provide additional notice of significant changes.
13Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:
IDEAL Tours LK
- Business address:
- Gampaha, Sri Lanka
- Email:
- travel@idealtours.lk
- Telephone:
- +94 77 300 0907
- Website:
- idealtours.lk