Terms & conditions.

01General Terms

These Terms & Conditions apply to travel services provided or arranged by IDEAL Tours LK (“we”, “us”, or “our”), including tour packages, accommodation, transportation, and, where offered, airline ticketing and visa assistance.

The services included in your booking will be specified in your quotation or booking confirmation. Please review these Terms before accepting a quotation or making payment.

02Price Validity

Quotations are subject to availability and any validity period stated in the quotation. Before confirmation, prices may change due to:

• Airline fare changes.
• Hotel rate revisions.
• Currency fluctuations.
• Government taxes or surcharges.
• Changes in supplier pricing or availability.

The confirmed price and inclusions will be stated in your booking confirmation. Any subsequent changes requested by you may result in additional charges, which will be communicated before proceeding.

03Payment Terms

The deposit, balance payment, and payment deadlines applicable to your booking will be specified in your quotation or invoice.

Bookings may be released or cancelled if payment is not received within the stated timeframe, subject to the cancellation conditions communicated for your booking.

Accepted payment methods will be confirmed in your invoice or payment instructions. Please use only payment details provided through our official communication channels.

04Currency and Exchange Rates

Payments must be made in the currency specified in your quotation or invoice.

If we agree to accept payment in another currency, the applicable exchange rate and payable amount will be confirmed before payment. Any applicable bank or transaction charges will also be communicated.

05Booking Confirmation

A booking is confirmed only when:

• IDEAL Tours LK issues written confirmation; and
• The required deposit or full payment has been received and cleared.

Submitting an inquiry or receiving a quotation does not guarantee availability. Hotels, flights, transport, and other services remain subject to availability until confirmed.

06Cancellation Policy

Cancellation requests must be submitted in writing through our official contact channels.

Applicable cancellation charges depend on the booking, the date of cancellation, and the conditions of the relevant suppliers, which may include:

• Airlines.
• Hotels and accommodation providers.
• Transport providers.
• Tour and activity operators.

Relevant cancellation conditions and any IDEAL Tours LK service charges will be communicated before booking confirmation. Refunds remain subject to applicable law.

07Amendments and Changes

Requests to change travel dates, passenger details, accommodation, itineraries, or other confirmed services are subject to availability and supplier approval.

Changes may involve:

• Differences in fares or service prices.
• Supplier amendment charges.
• Previously disclosed administrative fees.

We will inform you of applicable charges before processing the requested change. A change is confirmed only after written confirmation from us.

08Refund Policy

Refund eligibility depends on the conditions of your booking, the services cancelled, and applicable law.

Where a refund depends on money held by a supplier, processing may depend on the supplier returning those funds. We will communicate the expected timeframe and any known delays.

Applicable supplier penalties and previously disclosed non-refundable charges may be deducted. Nothing in this policy limits refund rights that cannot lawfully be excluded.

09Travel Documents and Traveller Responsibilities

Travellers are responsible for checking and meeting the passport, visa, entry, transit, and health requirements applicable to their itinerary.

Required documents may include:

• A valid passport.
• Appropriate visas or travel authorisations.
• Relevant permits.
• Health or vaccination documents, where required.

Passport validity requirements vary by destination and transit country. Travellers must confirm the requirements relevant to their journey.

Please ensure that all names and personal details provided for bookings match your travel documents, and notify us promptly of any errors.

10Visa Assistance

Where visa assistance is offered, our role is limited to the documentation guidance, submission assistance, or coordination described in your quotation.

Visa decisions and processing times are controlled by the relevant embassy, consulate, or immigration authority. IDEAL Tours LK cannot guarantee approval or a particular processing time.

Government, supplier, and service fees may be non-refundable, as disclosed before the service is confirmed.

11Airline Ticketing

Where we arrange airline tickets, the relevant airline’s fare rules and conditions apply, including those concerning:

• Cancellations and refunds.
• Ticket changes and reissuance.
• Baggage allowances.
• Check-in deadlines.
• No-show penalties.

Please review your ticket details promptly and inform us of any discrepancies. Flight schedules and operational decisions remain under the airline’s control.

12Tour Packages and Itinerary Changes

Tour inclusions and exclusions are those specified in your confirmed itinerary or quotation.

Itinerary changes may be necessary because of:

• Weather or safety conditions.
• Local regulations.
• Operational requirements.
• Supplier availability.
• Events beyond reasonable control.

We will communicate material changes as soon as reasonably practicable and discuss available alternatives. Any price adjustment or refund will depend on the circumstances, booking conditions, and applicable law.

13Accommodation

Accommodation bookings are subject to the confirmed room category, meal plan, dates, and the property’s conditions.

Early check-in, late check-out, and special requests are subject to availability and may incur additional charges. A request is not guaranteed unless expressly confirmed in writing.

14Transportation

Transportation may be included in a tour package or arranged separately. The confirmed itinerary or quotation will specify the agreed route, schedule, and inclusions.

Additional stops, waiting time, route changes, or extra usage may incur charges, which will be communicated where practicable before the additional service is provided.

Travellers must be ready at the agreed collection time. Traffic, weather, and operational conditions may affect journey and pick-up times.

Where transport is supplied by an independent provider, its applicable service conditions also apply.

15Events Beyond Reasonable Control

Travel services may be affected by circumstances beyond our reasonable control, including natural disasters, severe weather, civil unrest, war, strikes, public health emergencies, or government restrictions.

If such circumstances affect your booking, we will communicate available options and make reasonable efforts to assist.

Rescheduling, alternatives, additional costs, and refunds will depend on the booking conditions, supplier arrangements, and applicable law.

16Responsibilities and Liability

Where IDEAL Tours LK arranges services supplied by independent airlines, hotels, transport operators, or other providers, those providers are responsible for delivering their services under their applicable conditions.

We are responsible for carrying out our own agreed services with reasonable care. Responsibility for delays, disruptions, losses, or other claims will depend on the circumstances and applicable law.

Nothing in these Terms excludes or limits liability, or any consumer right, that cannot lawfully be excluded or limited.

17Travel Insurance

We strongly recommend suitable travel insurance covering medical emergencies, trip cancellation, travel disruption, and loss or damage to personal belongings.

Travellers should check that their chosen policy covers their destinations, planned activities, and individual circumstances.

18Complaints and Claims

Please notify us promptly of any problem during your trip so that we have an opportunity to assist and coordinate with the relevant provider.

If the matter remains unresolved, submit your complaint in writing with your booking reference, a description of the issue, and supporting documents.

We will review the complaint and communicate with relevant suppliers where necessary. Any applicable claim deadlines will be subject to the booking conditions and applicable law.

19Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Sri Lanka.

Disputes will be subject to the jurisdiction of the competent courts of Sri Lanka, without limiting any mandatory consumer rights or jurisdiction protections that apply to you.

20Acceptance of Terms

By confirming a booking or making payment after receiving these Terms and the applicable booking conditions, you acknowledge that you have read and accepted them.

If you book on behalf of other travellers, you are responsible for sharing the relevant terms and booking information with them and ensuring that you are authorised to act on their behalf.

Contact Information

For questions about these Terms & Conditions, please contact: